TJS fully acquires SPI Lasers' Lamp Pumped Solid State Laser “LPSS” Service and Support on March 1, 2017.

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TJS Laser Services Blog

Control Laser: There is value in these older laser systems.

Posted by Randy Lusignan

The use of lasers and their applications can be very diverse. This "diversity" can often lead to confusion and uncertainty when evaluating system value, especially older lasers.

With the introduction of newer technologies like Diode, Fiber and Disc, many customers find themselves perplexed and often confused, thinking they must replace their older lasers with this current technology. There are many aspects of these newer technologies that are never disclosed to potential customers, and in many situations, they simply are not the best solution for their applications.

TJS, Inc. offers our customers an un-biased, knowledgeable solution for maintaining and providing comprehensive support, laser service and laser repairs for your existing CLC products. Since we are not a laser manufacturer, there is no added pressure to sell you a laser to replace your "older" system. We have found in most situations, these lasers are adequately fulfilling the production and reliability requirements they were originally sold and intended to address by the same OEM trying to sell you a new laser!

At TJS, we offer 100% support for all Control Laser systems including Signature, Elite, Script, Insignia, Icon, Condor and ProWriter.

We would be happy to discuss your system, application or any maintenance questions you may have. Our vast inventory contains many original manufacturer components for these lasers. These critical items are always available for immediate overnight shipment. Our Repair Department provides repair services for critical subcomponents like RF-Driver, Lamp Power Supply, Control & Power Distribution Boards, Nd:YAG rod resurfacing, Galvanometers and Mirrors along with much more.

One of the primary concerns with these older systems is the operating system and associated hardware. TJS offers our Prolase-ProLase7 Laser Software Demo software and hardware upgrades for all Control Laser systems. With our Prolase upgrade, we remove all proprietary and obsolete OEM hardware and software. In turn, we replace these items with a single PC using Windows XP or Window 7 operating systems. All hardware installed by TJS is off the shelf and available from many alternate sources including TJS. This design and philosophy provides our customers long term solutions for their investment.

At TJS, we are committed to customer satisfaction. Contact us today to discuss our full support capabilities and we will offer you an additional $500.00 discount off our Prolase upgrades!

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Tags: Control Laser Signature, Laser Service and Repair

TJS Custom Signature Laser System Design Including Prolase Software

Posted by Randy Lusignan

Randy,
 
I wanted to mention that your service engineer did a great job.  He thinks outside of the box, has a keen eye for detail, and adhered to our strict office protocols.   We really appreciate excellent customer service and it was nice to see someone put 200% into their job.
 
Best regards,
 
Ed

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Tags: Control Laser Signature, Prolase

Technical Support and Laser Repair for a Control Laser Signature

Posted by Randy Lusignan

Hello Randy.

Thanks for the update. I sent the message to the warehouse crew to try and coordinate this-I have been tied up in meetings. This time of year is very busy- budgets, evaluations, goals for next year, equipment planning,etc.  I sent our PLC guy over for moral support. Again, I really appreciate your support in helping us resolve this. It is not frequent that we get a vendor that is so proactive in troubleshooting.

We will get ours installed and repeat the procedure once it arrives.  Again, thank you.

Dave

**Notes - This is for technical support and repairs to a Control Laser Signature laser.


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Tags: Testimonial, Control Laser Signature, Laser Service and Repair

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