This TJS Laser customer uses a Control Laser Script laser marking system running our Prolase XP+ multi-axis software.

Hello Randy,

Recently, we had our Carl Baasel/AB Laser system serviced by your TJS Field Service Engineer. I would just like to re-emphasize how pleased we were with the great service and professionalism demonstrated by him in repairing and tuning our Laser to nearly the original factory specs.

When he arrived, the unit was not only intermittent but only putting our approximately 1/3 of its rated power. I'm pleased to say that his expertise has not only improved our productivity, but the unit is no longer a challenge to merely operate. I know of what I speak. I am a certified electronics technician with over 35 years of experience in electronics and have spent time as a field service technician as well. You can bet that we will recommend TJS to our sister companies and other companies as well for all of their laser needs. Thanks to TJS for a splendid job.

I wanted you to know that Harry was a huge help for me yesterday. He helped me to get my laser engraver back up and running, and he did it with a smile. I pestered him mercilessly and he took it all in stride!

Randy,
 
By now I’m sure the RF driver would have faulted several times but after the adjustment of +1/2 turn, it’s been functioning well.
 
Thanks to Karen for a rapid turnaround of the module. The unit is noticeably more powerful than anytime in the past, even after the OEM had a hand at repairing it a few years back.

I’m pleased our mutual friend put me on to you guys, he saw I was about ready to push the unit off the loading dock.
 
Jeffrey

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