Thanks for the update. I sent the message to the warehouse crew to try and coordinate this-I have been tied up in meetings. This time of year is very busy- budgets, evaluations, goals for next year, equipment planning,etc. I sent our PLC guy over for moral support. Again, I really appreciate your support in helping us resolve this. It is not frequent that we get a vendor that is so proactive in troubleshooting.
We will get ours installed and repeat the procedure once it arrives. Again, thank you.
**Notes - This is for technical support and repairs to a Control Laser Signature laser.